Trust & Transparency

Privacy Policy

Last updated: November 29, 2025

Lumaia is built on trust, clarity, and integrity. This policy explains what information we collect, how we use it, and how we protect it. We keep this simple, transparent, and human.

1.

Information We Collect

Information You Provide

  • ✦ Name
  • ✦ Email address
  • ✦ Messages you send through forms
  • ✦ Ritual reflections (if you choose to submit them)
  • ✦ State check-ins or self-reported emotional data

Information Collected Automatically

  • ✦ Basic analytics (page views, device type, session duration)
  • ✦ Event tracking (CTA clicks, form submissions)
  • ✦ Approximate location derived from IP address

We do not sell, rent, or trade your personal data.

2.

How Your Information Is Used

We use your information to:

  • ✦ Deliver the Lumaia experience
  • ✦ Personalize rituals and recommendations
  • ✦ Improve product design and functionality
  • ✦ Respond to your messages or inquiries
  • ✦ Send updates only when you request them
3.

AI and Your Data

  • ✦ Lumaia may use AI systems to help interpret your inputs.
  • ✦ Your data is not used to train public models.
  • ✦ Your personal identity is not shared with external parties.
4.

How We Store and Protect Data

  • ✦ All data is stored securely through trusted cloud providers
  • ✦ Access is limited to team members who need it to run the product
  • ✦ We maintain strict security controls and ongoing monitoring

Although no system can guarantee perfect security, we commit to strong protection practices.

5.

Your Choices

You can:

  • ✦ Request a copy of your data
  • ✦ Ask us to delete your data
  • ✦ Withdraw consent for emails at any time

To make a request, email us at: hello@lumaia.co

6.

Children's Privacy

Lumaia is not intended for individuals under 16. We do not knowingly collect information from children.

7.

Third-Party Services

We may use third-party tools for:

  • ✦ Email delivery
  • ✦ Analytics
  • ✦ Secure data storage

These providers must meet strong privacy and security standards.

8.

Changes to This Policy

If we update this policy, we will post the new version here with an updated date.

9.

Contact

If you have questions, contact us at:
hello@lumaia.co

Your trust is sacred to us.

We honor it with intention.